Privacy Policy
Effective Date: September 2025
Exceptional Prints ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect your information.
Information We Collect
Information you provide:
- Name, email address, phone number
- Shipping and billing address
- Order details and uploaded files (photos for lithophanes, 3D models)
- Communications with us
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on site
- Device information
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate about your orders and respond to inquiries
- Send order confirmations and shipping updates
- Improve our website and services
- Comply with legal obligations
Third-Party Services
We use the following third-party services:
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Data Retention
- Order information: Retained for 7 years for tax and legal purposes
- Uploaded files: Deleted within 90 days after order completion
- Account data: Retained until you request deletion
Your Rights
You may:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing emails
To exercise these rights, contact info@exceptionalprints.net.
Cookies
We use cookies for:
- Essential site functionality (cart, session)
- Analytics (Google Analytics)
You can disable cookies in your browser settings, but some site features may not work properly.
Security
We use industry-standard security measures including HTTPS encryption and secure payment processing through Stripe. We do not store your full credit card information.
Children's Privacy
Our site is not intended for children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated effective date.
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