Return Policy

Effective Date: September 2025

Custom & Personalized Items

All custom and personalized items (including lithophanes, personalized ornaments, and custom 3D prints made to your specifications) are final sale and cannot be returned or refunded. These items are created specifically for you and cannot be resold.

Exception: If your custom item arrives damaged or defective due to manufacturing error, we will replace it at no charge. Please contact us within 7 days of delivery with photos of the defect.

Standard (Non-Custom) Items

Non-personalized items may be returned within 30 days of delivery for a full refund, provided:

Item is unused and in original condition
Item is returned in original packaging
You contact us to initiate the return before shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error.

How to Request a Return or Replacement

Your order details (name, email, items ordered, approximate date)
Reason for return/replacement
Photos (if reporting a defect)

We will respond within 2 business days with return instructions or replacement confirmation.

Refund Processing

Refunds are processed to the original payment method within 5-7 business days after we receive and inspect the returned item.

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